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Return & Refund Policy

These policies are applicable to your use of this website. By using this website and/or placing an order, you confirm that you are aware of these policies.

Refunds & Returns for Sound Packs

Due to the nature of digital downloads we offer refunds on a case-by-case basis. If you have any issues with a product get in touch within 14 days and let us know. By completing a purchase you agree that the issue of a refund will be made at the sole discretion of the Kits Kreme Staff and that all decisions made by the Kits Kreme Staff are final.

We are happy to issue a refund or store credit if your product is proven to be defective or not as described.

Unfortunately unless our system has not registered a download – i.e. you have not attempted a download by clicking on the download link issued to you, we are unable to offer refunds if you change your mind. Please read the system requirements and descriptions for all products before purchasing.

Further, Kits Kreme does not refund products, if:

  • You no longer need the purchased product.
  • You found another product you like better or you’ve changed your mind.
  • You cannot use the product due to hardware limitations
  • You cannot use the product due to software limitations
  • You cannot use the product due to insufficient knowledge / know-how
  • We do not make any guarantees for product use with cracked or illegally downloaded software.

Products purchased on sale or with store credit are ineligible for refunds. A store credit will be (re)issued only when a product is proven to be faulty and can not be reasonably repaired.

Refunds & Returns for Plugins

All sales of software and plugins on KitsKreme.com are final. By completing a purchase you agree that the issue of a refund will be made at the sole discretion of the Kits Kreme Staff and that all decisions made by the Kits Kreme Staff are final.

Kits Kreme will refund your full purchase price on orders where:

  • Your bank / Paypal account was illegally charged (fraud)
  • Issued serial numbers have not been used to authorize the software.

Kits Kreme reserves the right to refuse refund if the issued serial number has been issued, made available to the customer through the user account and/or via email and used to authorize the software. You agree to deactivate and uninstall the plugin from your site if a refund is granted.

Further, Kits Kreme does not refund purchases for software or plugin products, if:

  • You no longer need the purchased product.
  • You found another product you like better or you’ve changed your mind.
  • You cannot use the product due to hardware limitations
  • You cannot use the product due to due to software limitations
  • You cannot use the product due to insufficient knowledge / know-how
  • We do not make any guarantees for product use with cracked or illegally downloaded software.

Eligibility

A refund is eligible for 14 days from the date of purchase (found in your Order Confirmation Email).

Kits Kreme strongly advises checking what software and/or hardware is required to use the products and what are the minimum hardware requirements to use the software. Such information is always provided on the product pages. Kits Kreme does not refund products which require other software to use (Digital Audio Workstation-specific libraries, Software Synth Preset Banks). The customer bears the responsibility to have knowledge required to use the product.

If you wish to request a return please contact us at support@kitskreme.com and include your invoice and any relevant information.

If you have further questions about our refund & return policy please contact our support team

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